About the role
The RPAS team is growing rapidly. As a result, we’re recruiting across all areas of the business.
The Customer Success Director will be joining a fast-paced, exciting and diverse team of seasoned professionals.
Who we’re looking for:
The right candidate must be able to demonstrate they:
- are strongly customer-oriented - with a technical mindset
- are a proven self-starter, with a results-driven mindset
- are an excellent communicator
- are well-organized
- are a real team-player
- have a consultative mindset
- have a getting-things-done attitude
- have an excellent attitude - with the ability to foster a fun, productive working environment
Although you will be primarily home based, the ability to travel roughly 10% of the time would be useful.
Key responsibilities
- Primarily support customers’ journey in the successful sale and adoption of RPA Supervisor
- Help clients develop credible and compelling business cases
- Identify opportunities within clients and work effectively with our Account Execs to drive those opportunities forward
- Architect broader solutions where RPA Supervisor is a component of the wider solution – for instance, with technology partners
- Conduct technical demos
- Carry out and support our clients and partners in Proof of Value engagements
- Set an example for good working procedures and practices
- Strategically expand new opportunities within existing accounts
Required experience
Successful candidates must have / be able to demonstrate:
- Experience in implementing large scale robotic process automation programs using a recognized Robotic Operating Model
- Technical mindset, comfortable demonstrating software to end-user clients and partners - as well as advising clients on installing software in complex enterprise environments
- Flexibility to work in a rapidly changing and growing organization
- Ability to be part of a team (or equally driven to build the customer relationships alone
Required skills
- Superior customer-facing skills and ability to establish executive level relationships
- Extremely well organized with the capacity to travel in addition to managing multiple customers remotely
- A consultative mindset - with the ability to develop and document best practices
- Tenacious and 100% focused on customers and their success
- Proficiency in leading meetings and delivering presentations with excellent written and verbal communication skills
- Thought leadership skills - with strong contribution to RPA Supervisor success collateral such as blogs and white papers
- Excellent problem-solving skills and technical aptitudes should allow you to adapt to new circumstances and learn quickly when facing new problems and challenges
- Ability to think outside the box and architect solutions to problems that may involve bringing in and working with partner solutions
- Commercially astute team player who possesses excellent communication and customer-relationship skills – responsiveness, sensitivity and diplomacy when managing stakeholder relationships across all levels in any organization
- Strong relationship building skills
- Inquisitive and tenacious with the ability to find new opportunities and extend the value of accounts
Salary: Competitive (TBD) + usual company benefits (pension contribution, health insurance and more)
Location: Remote, with some travel requirement
Start: ASAP
Why work with us?
- Be part of an entrepreneurial, talented, highly experienced & knowledgeable team
- Endeavour to make a real difference to your clients and be personally invested in their success
- Join the right kind of company to be exciting: expanding fast around the world
- Work alongside colleagues who’ve made a real impression in the RPA industry
RPA Supervisor is home to the leading automation management platform. We help enterprises around the world solve their RPA and scaling challenges, driving true Hyper-automation.
Recently recognized as a Hot Vendor by HFS, our philosophy is simple: We pride ourselves on being problem solvers and are looking for like-minded people to join our mission.
