Sparebank1 Samspar

Orchestrating hundreds of processes

Samspar is responsible for delivering RPA operations to 10 of the regional banks in the Sparebank 1 group. Each bank has its unique set of business and process requirements resulting in 300+ Blue Prism processes to be orchestrated and monitored.

Samspar is responsible for delivering RPA operations to 10 of the regional banks in the Sparebank 1 group. Each bank has its unique set of business and process requirements resulting in 300+ Blue Prism processes to be scheduled and monitored.

Business problem

A major challenge for the CoE is to translate the varying business requirements and workload for each bank and process into a static schedule. This has proven to be very time-consuming for the controllers and resulted in inefficient use of the license capacity as well as slower response-times than necessary, for most of the automated processes.

RPA Supervisor solution

Implementing the RPA Supervisor, Samspar went from a static schedule-based orchestration of the digital workforce to an SLA-driven orchestration. Samspar implemented RPA Supervisor in as little as two-weeks. Making sure that that the business requirements of each process was properly understood, and that the resulting SLA was implemented in the RPA Supervisor. After after one week in production, FTE costs for the CoE were reduced by 68% and operational instabilities related to the digital workers were all but eliminated. During summer, with 3 weeks of development freeze, not a single action was performed by RPA controllers. The extra capacity provided by the RPA Supervisor was used to improve responsiveness and increase customer and employee satisfaction.

In just 4 days we onboarded the processes of our 10 banks, improving response-time by 500%
Marius Kittelsrud
Intelligent Automation Manager

RPA supervisor provided with these benefits and features:

Easy to use interface

VeraCode scanned and approved

Live and user-customizable dashboards

Prioritize work based on real business requirements

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Use cases

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